FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Do you have a minimum order quantity?

Yes, but for our machine products. Just one set is Ok. The more the better.

Can you OEM or ODM?

Yes, we have strong developing team. The products can be made according to your request.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account bu TT( Telegraph Transfer), Western Union or PayPal:
30% deposit in advance, 70% balance before delivery.

And we also accept L/C payment.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction. For our machine products, normally the warranty time is 13 months from the shipment date.  And lifelong technical support service.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging.  The the goods purchased get to whole container load, we'll load the machines directly into the container, well protected and fixed in the container.

If the machines purchased not get to a full container load, we'll consider use special export package-fumigation free wooden box will pallet base.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. For small products express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way.

For our machine products, just tell us what shipping way you want, if seafreight, tell us you want FOB, CNF, or CIF, then we can quote you accordingly.

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